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| Frequently and recently asked questions and answers |
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| How do we find the driver after arriving? |
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At the airport you will be met in the arrivals area by a representative of Low-Cost-Transfers with your name written on a board. If you do not see the airport rep as you come out of the arrivals area then you may call us.
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You pay the driver in the airport; in cash [euro or £ sterling] or by credit card. We accept VISA, MasterCard, American Express and Diners.
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| Do you have children's seats, baby seats, infant carriers? |
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| What happens if the flight is delayed? |
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If your flight is delayed there is no need to worry - we always confirm flight directly with airport and will be waiting until you arrive.
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| Can I book the return trip from my destination? |
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| Are the passengers insured? |
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All drivers, passengers and vehicles are fully licensed and insured by the DGT/DGV.
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| We do not want to drive from the airport but would like to hire a car at our destination, can you arrange this? |
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Yes, we can deliver a rental car at the same time or later - delivery is free. Please see www.CarRentalAlgarve.com for prices and conditions - you can also book the transfer at the same occasion.
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| How long is the trip between airport and destination? |
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| How long will the driver wait for us to clear customs? |
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The driver will normally wait for 60 minutes before making enquiries with the airline, immigration and making a paging call. Only after all this and if there is no sign of the passengers will the driver leave the airport. If you are delayed in customs or baggage for more than 30 minutes after arrival please call our office on (00 351) 916 053 420 to ensure that the driver will wait for you.
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| Can we use the drivers phone? |
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| We have lots of luggage, a mountain bike, a golf bag - will there be room? |
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Each passenger has an allowance of one suitcase and one board/ski bag. If you are bringing a mountain bike please notice us in the message box in the booking form or to the contact page.
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| Can we stop off at the supermarket en-route? |
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By prior arrangement on a private transfer only, although not at peak times - a supplement may be applicable.
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| Is the transfer direct or do we stop en-route? |
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| Does the driver speak English? |
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| Do I have to share a vehicle with other people? |
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| How far in advance do airport pick-ups need to be booked? |
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| How many people can travel in one of your cars? |
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Only a maximum of four people can travel in a standard sized car, mini buses are available at an increased cost. This includes small children who count as one passenger for insurance purposes.
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| What papers do i have to show to the driver on the airport? |
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You have to show the printed voucher ( email confirmation ). If you choose to pay online through Paypal, you have to show to the driver the printed receipt of payment ( confirmation of payment ).
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